Code of Ethics

Public and Client Welfare

HelpDeskMasters.com will endeavor to perform our work with care and professionalism according to our client’s requirements, and the interests of end-users. If our professional judgment is not followed, it is our obligation to provide an explanation as to the likely risks and consequences.

In our professional capacity HelpDeskMasters.com shall have regard for health, safety and environment.

HelpDeskMasters.com shall have regard for the rights of third parties, including professional colleagues or members of 'the public' who may be affected by a managed services project.

Within our area of professional expertise we will have knowledge and understanding of relevant legislation, regulations and standards, as well as comply with such requirements. In the international context, we shall strive to be aware of, and understand, the requirements of law specific to the jurisdiction within which we are working, and, where relevant, to supranational legislation (i.e., EU legislation).

HelpDeskMasters.com will conduct our professional activities without discrimination against clients or colleagues.

HelpDeskMasters.com will reject any offer of bribery.

Avoiding Conflict of Interest

HelpDeskMasters.com will avoid any situation that may create a conflict of interest between us and our clients. We will make full and immediate disclosure to our clients if any conflict is likely to occur.

Client Confidentiality & Representation

HelpDeskMasters.com will not disclose or authorize to be disclosed, or use for personal gain or to benefit a third party, confidential information except with the permission of our client, or at the direction of a court of law.

HelpDeskMasters.com will not misrepresent or withhold information on the performance of products, systems or services, or take advantage of the lack of knowledge or inexperience of others.

Professional Advancement and Education

HelpDeskMasters.com will seek to upgrade our professional knowledge and skill, and will maintain awareness of technological developments, procedures and standards which are relevant to our field.

Managed Services Professional Competence and Integrity

HelpDeskMasters.com will not hold ourselves out as experts in an area where we are not.  We will only offer to do work or provide a service that is within our professional competence.

HelpDeskMasters.com will accept professional responsibility for our work and for the work of colleagues who operate under our supervision.